An affordable MES software to boost SMEs’ operations

Challenge

In Kosovo, most small and medium-sized manufacturers still rely on manual, paper-based processes and fragmented local software, which limit productivity, transparency, and competitiveness.

Innovative solution

Mika Soft addresses this challenge by providing affordable, user-friendly digital tools that help SMEs manage production in real time, reduce errors, and improve efficiency across the manufacturing sector.
It introduces Kosovo’s first locally developed Manufacturing Execution System (MES) tailored to the needs of small and medium-sized manufacturers. The platform digitises shop-floor operations, tracks production in real time, and provides AI-driven analytics to identify inefficiencies and improve decision-making. Offered through an affordable subscription model, it includes on-site installation, customization, and training. The system is now evolving to integrate ERP, HR (including payroll), POS, and e-commerce modules, creating a comprehensive digital backbone that enables SMEs to manage their entire production and business processes efficiently and sustainably.

Impact

• Adoption of Mika Soft platform by 25 new manufacturing companies, allowing them to digitalise their operations
• Improved productivity, efficiency, and workflow management for 26 new companies
• Access to digital manufacturing tools for 250 new software end-users
• Development of 9 new software modules, integrated into the platform, including ERP, HR, and POS features
• Creation of 2 new jobs within the company in software development and customer support
• Training on data protection and privacy for 72 new participants (company staff and end-users)